UK shipping
I ship to the UK and aim to send orders within 5 business days. Postage is via Royal Mail Tracked 48. Once your order has been shipped, you will receive a shipping notification that includes a tracking number. If you have a tight deadline e.g. for a last minute birthday or wedding gift, then please let me know in the buyer’s notes and I will do my best to get your order to you by that date, but that cannot be guaranteed.
Collection
Studio collection is currently available from Haggerston, E2 by appointment. Use the code STUDIOCOLLECT during checkout and I will get in touch shortly with available dates and time slots.
International shipping
I'm not able to offer shipping outside of the UK at the moment.
Packaging
I strive to reduce waste and the use of excess packaging where possible while also keeping the ceramics safe for their journey to you. All packaging is recyclable and/or compostable. Please re-use where possible. Sometimes packing materials I have received will be used.
Damage in transit
In the unlikely event of damage in transit please contact me at hello@pylonceramics with a photo of the damaged item within 48h of receipt, and I will issue a refund or discuss a replacement.
Returns
Unused products purchased within the last 14 days are eligible for a refund. To start the process, please email me at hello@pylonceramics.com.Unfortunately I am not able to reimburse the original or return shipping costs unless the item is faulty in some way (either broken or chipped in transit). Please also ask for proof of postage as I cannot refund orders that get lost or damaged during the return journey.
All sample, second, and sale purchases are final and cannot be refunded.
All sample, second, and sale purchases are final and cannot be refunded.
Order Cancellation
If you wish to cancel an order please contact me as soon as possible, if the items have already been dispatched it will be the responsibility of the customer to return items safely, once items have been received in perfect condition they can be refunded.If the items have not been dispatched a refund can be processed.
My pieces look different?
All my pieces are handmade, therefore slight differences in size, shape and finish should be expected. No two items will ever be exactly the same. I photograph, measure and describe each listed item carefully, so please read descriptions for dimensions, sizes, usage and care instructions etc before making your purchase. If you have any questions about any of the pieces you want to order please contact me by email at hello@pylonceramics.com and I will do my best to answer them.
Care
All my work is high fired stoneware and finished with durable glazes. You can pop most pieces in the dishwasher (unless otherwise stated in the product description), but handwashing is recommended. Please avoid exposing them to extreme changes in temperature such as pouring boiling liquid into a chilled pot, as this could cause the ceramics to crack.They are not to be used on direct heat sources such as ovens, stovetops or fires.
Sustainability
I always aim to minimise my impact on the environment both personally and within my business wherever possible. This includes only firing pieces that I consider perfect and reclaiming all that didn’t pass muster along with all trimmings and throwing slip. My electric kiln is fired using 100% renewable energy and always fired at full capacity for efficient firings.